WeChat Pay Specific Terms and Conditions




Payment Type

Wallet

Chargeback Risk

No

Missing Funds Risk

No

Payment guarantee

No

Refund possibility

Yes

Transaction minimum

RMB/CNY 0.01 per Transaction

Transaction maximum

bank card. Some banks may allow higher limits.
CNY 50,000 (or equivalent) per transaction per day if the funds go from wallet balance.

Specific Prohibited Goods and Services

See Specific terms



Specific Terms

  1. WeChat Pay is an e-wallet that can be used by all Customers registered with WeChat Pay.

  2. The Contractual Partner is, and where applicable will ensure that its Merchants are, fully aware that WeChat Pay can only be used for goods or services listed in section 13 below and that the maximum Transaction amount and therefore the maximum order value per order may be adjusted by MONEXT at any time.

  3. The Contractual Partner shall ensure that it, and where applicable that its Merchants comply with the Applicable Laws.

  4. The Contractual Partner shall ensure that it maintains, and where applicable, its Merchants maintain the lawful qualifications to sell or provide the Products and shall not use the payment services provided by WeChat Pay for any other business purpose beyond the business scope stated in their business license, other relevant license or any documents/information provided to WeChat Pay respectively.
  5. The Contractual Partner may not, and if applicable needs to ensure that its Merchants will not, charge Customers any additional fee or provide lower service when the Customer uses WeChat Pay as method of Payment.

  6. The Contractual Partner or its Merchants as applicable is obliged to keep the original receipts and relevant Transaction records for at least five (5) years from the date of Transaction.

  7. The Contractual Partner shall not and, if applicable, will ensure its Merchants will not, in any manner, collect, store or use Customers’ data, except as necessary to provide the related service, otherwise, the Contractual Partner will be liable for all losses incurred by MONEXT, WeChat Pay and/or Customers.

  8. The Contractual Partner shall ensure that it complies with, and if applicable, its Merchants comply with any request from WeChat Pay to assist with the prevention of unauthorised transactions and promptly but in no event later than three (3) Business Days resolve all problems and issues related to customer services on unauthorised transactions.

  9. In the event that WeChat Pay or any Customer suffers any loss arising from the circumstances in the course of a Transaction, including but not limited to fraud, denial of transaction, chargeback, account information leakage, violation of applicable state laws, rules and regulations, breach of commitments to Customer, the Contractual Partner shall be responsible for such claims. In the event that the Contractual Partner or, if applicable, its Merchant(s) deliberately delay in resolving these claims, MONEXT shall be entitled at its own reasonable discretion to debit directly an amount equivalent to the loss from the WeChat Pay settlement payment payable to the Contractual Partner.

  10. In case a Customer requests a refund directly from WeChat Pay for a payment that is not yet settled with the Contractual Partner, the Contractual Partner must respond within two (2) working days after being contacted by MONEXT to clarify the issue, otherwise WeChat Pay may refund the Transaction to the Customer. In all other cases, the Contractual Partner shall respond to any inquiries and, if requested, send a copy of the original receipt by email to MONEXT within three (3) working days.

  11. The Contractual Partner is aware and, if applicable, will ensure that its Merchants are aware, that refunds for Transactions made by using WeChat Pay shall only be refunded by utilizing WeChat Pay, otherwise the resulting risks and disputes will be borne by the Contractual Partner.

  12. The Contractual Partner is, and, if applicable, will ensure that its Merchants are, fully aware that WeChat Pay will terminate the service and that the Contractual Partner must assume liability in cases where the Contractual Partner itself or it’s Merchant, as applicable: (a) operates in violation of the relevant rules and refuses to make corrections after being requested to do so; (b) commits any act that harms the interest of WeChat Pay; or (c) is involved in risk events or abnormal Transactions, in WeChat Pay’s reasonable discretion.

  13. WeChat Pay may only be used for the following goods and services:
    1. Apparel/Accessories/Bags
    2. Gift/Flowers/Souvenir
    3. Outdoor/Sport/Fitness equipment/Security and protection
    4. Musical instrument
    5. Watch/Clock/Glasses/Cosmetic lenses
    6. Jewelry/Accessories
    7. Home furnishing/Construction materials/Decoration/Fabrics
    8. Food
    9. Health care products/Supplements
    10. Household appliances
    11. Personal care & contraception product
    12. Beauty makeup/Skin care/Personal care
    13. Crafts/Potting/Interior decoration
    14. Car/Motorcycle/Bicycle/Accessories/Refitted vehicle
    15. Digital product
    16. Office equipment
    17. Maternal and baby products/Children’s toys
    18. Maternal and Child (online) stores
    19. Book/Audio/Stationery
    20. Pet food
    21. Hotels, Travel
    22. Education