Alipay terms and conditions agreement

WeChat Pay Specific Terms and Conditions

Specific Terms

1. Alipay is a digital wallet that can be used by all Customers registered as a member with Alipay.
   
   
2. The Contractual Partner will provide, and where applicable will ensure that its Merchants provide, all information that Alipay may request on a Merchant and will ensure that such information is true and complete and will inform MONEXT of any changes to such information in a timely manner as soon as reasonably practicable following such change.
   
   
3. Alipay retains the discretion to decline a Merchant access to the Alipay service at any time.
   
4. The Contractual Partner and, if applicable, its Merchants shall facilitate the provision of the Alipay services at its own costs through keeping the relevant software and hardware of cashiers (including but not limited to Spot Payment scanner, physical circuits or networks) in a good operational condition and properly linking to Alipay’s platform through MONEXT.
   
   
5. Alipay only accepts and processes refunds through the Alipay system if the refund request is made within 365 days from the date of the Transaction. The Contractual Partner’s, and if applicable shall procure that its Merchant’s, after-sale service policy shall be properly notified (in writing or orally) to Customers before or at the time of the Transaction and shall not conflict with the limitations set out under this clause unless Applicable Law requires for a longer refund timeframe.
   
   
6. During the refund period outlined above, the refund is only to be effectuated through Alipay. No alternative method for the refund, including but not limited to bank remittance is allowed. If Applicable Law requires for a refund to be provided after the refund period outlined above, the Contractual Partner or if applicable its Merchant is allowed to execute such refund outside of the Alipay system.
   
   
7. The Contractual Partner agrees that, and if applicable shall procure that each Merchant agrees that, if Alipay determines in its sole discretion that certain features of the Alipay services may be subject to a high risk of unauthorized payments or fraudulent Transactions, Alipay may, from time to time, suspend or terminate, with reasonable notice, the provision of such part of the Alipay services, including but not limited to adjusting the types, issuing banks and payment limits (whether per Transaction or per day) of and on the payment methods that Customers will be able to use to complete the payments from time to time.
   
   
8. In case of unauthorized payments, Alipay may request for precautionary measures to be taken. If such measures are not taken within 5 working days, Alipay may request MONEXT to suspend or terminate the Contractual Partner or a specific Merchant.
   
   
9. It is not allowed to restrict Customers registered with Alipay in any way from using Alipay as a payment method at checkout at any sales channel, including but not limited to requiring a minimum or maximum purchase amount (besides limits set by Alipay) from Customers using Alipay to make payments.
   
   
10. The Contractual Partner will, or if applicable shall ensure that its Merchants will, use Alipay only for the products in connection with its principal business as notified to Alipay and only for or its own account, for its own business purpose and will not perform any commercial or non-commercial services for any other third parties.
    
    
11. The Contractual Partner shall ensure, and shall procure that each Merchant shall ensure that (i) all relevant information of the Merchant has been provided to MONEXT for uploading onto the Alipay’s Marketing Platform; (ii) the Alipay logo is displayed all the Merchant’s stores; (iii) the Merchant’s store staff have been trained to use the Alipay services efficiently; and (iv) at least one (1) test Transaction has been successfully launched for each Merchant through the Alipay services. Test transaction means a transaction with the Transaction value of RMB 0.01 or a Transaction made through Alipay’s test account.
    
    
    1. “Alipay’s Marketing Platform” shall mean online platforms (including any mobile application) operated by Alipay through which Customers registered with Alipay may access and view the Merchant’s Marketing Information and/or any other business or marketing information related to the Merchant and/or Alipay.
    2. “Merchant’s Marketing Information” shall include (i) Merchant’s business and store name (registered and ‘trading as’ name), (ii) Business operating address of the Merchant’s store, (iii) Merchant Category Code (MCC), (iv) Merchant identifier (MID) and Merchant’s store identifier (SID, which also operates as ‘MID’ when there is only one store for the Merchant), (v) Scanning method of Spot Payment available at the Merchant’s store, and (vi) Any other business and/or promotional information as required by Alipay from time to time.
    3. The Contractual Partner shall ensure that such Merchant’s Marketing Information remains full, accurate and up-to-date, and also conduct marketing activities using the up-to-date Merchant’s Marketing Information to increase visibility of Merchants and digital foot traffic on Alipay’s Marketing Platform.
    4. The Contractual Partner hereby grants, and shall procure the grant (including from Merchants), to Alipay for the time the Contractual Partner or the particular Merchant, as applicable, uses an Alipay service, a non-exclusive, worldwide, perpetual, non-revocable, non-terminable, sub-licensable, royalty-free right and license (including in relation to any intellectual property rights) to use, access, store, reproduce, publish, distribute, modify, aggregate with other information, analyze, transmit and otherwise process the Merchant’s Marketing Information in connection with or relating to the Alipay services, Alipay’s Marketing Platform, Alipay Wallet, Alipay’s Platform, or Alipay’s websites.
       
       
12. The Contractual Partner shall, and if applicable shall procure that its Merchants display, the brand or logo of Alipay in parity with all other forms of payment methods accepted, such as on applications or promotional materials of the Contractual Partner or Merchant (as applicable), in each case where payment options are featured for the purchase of products. Alipay’s logo and content must be used only for the purpose of indicating acceptance of Alipay as a form of payment, unless otherwise authorized by Alipay. The Contractual Partner will, and if applicable will procure that its Merchants will, present an accurate description of the Alipay services in accordance with Alipay’s guidance as issued from time to time.
    
    
13. Dispute handling Process:
    1. If MONEXT receives a Customer complaint from Alipay requesting a refund, MONEXT will contact the Contractual Partner immediately and request relevant information and documentation related to such complaint together with a decision by the Contractual Partner to accept or deny the refund request. The Contractual Partner is required to provide its response within 5 days.
    2. If the Contractual Partner accepts the refund request or if MONEXT does not receive a response within 5 days, MONEXT will initiate the refund as requested by Alipay.
    3. If the Contractual Partners denies the refund, MONEXT will forward the Contractual Partners response together with the supporting information and documentation to Alipay. Alipay will then determine if such response constitutes sufficient ground to deny the refund and either close the Customer complaint or request MONEXT to initiate the refund. In case Alipay decides a refund needs to be executed, Alipay reserves the right to request for additional remedial actions to be taken.
    4. If MONEXT initiates a refund following Alipay’s request, MONEXT will deduct such refund amount from the next settlement to the Contractual Partner.
       
       
14. The Alipay may not be used for:
    
    
    1. Illegal political audio-visual products and publications, illegal political program channels, State secret documents and information, Services or products facilitating unlawful public gathering
    2. Pornographic and vulgar audio visual products, channels and publications, Pornographic and vulgar erotic services
    3. Gambling devices and accessories, Lottery, Gambling service, Lucky draw
    4. Narcotics and related accessories
    5. Weapons of all types (including daggers, firearms and accessories), replica weapons, ammunitions and explosives), Military or police equipment, Poisonous or hazardous chemicals, Batons and electric batons, Lock picking tools and accessories, Illegally obtained proceeds or properties as result of crime
    6. Pyramid schemes and multi-level marketing, Gold investment, Crowd funding, Cash disbursement from credit funding sources (e.g. credit cards), Counterfeit currency, Illegal sale of financial information (e.g. bank accounts, bank cards), Stock and securities, Mutual Funds, Insurance products and platforms, Financial products and services, Rebate or cashback services, Software or products related to trading of financial products and information, Single-purpose prepaid cards (including gift cards and other stored value cards), Illegal or un-registered fund-raising activities, Foreign exchange services, Peer to peer (P2P) lending services, Payment by instalments service, Trading in invoices issued within the Peoples’ Republic of China, Trading or sale of virtual currencies (e.g. Bitcoin, Litecoin), Trading or distribution of currency (both RMB and foreign currencies)
    7. Anesthetic, psychotropic or prescription medicine, Illegal unregistered medicine, Fetal gender determination, Aphrodisiac, Online sale of medical services, including medical consulting, hypnotherapy and plastic surgery, Human organs, Surrogacy services
    8. Hacking services or accessories, Malwares, Illegal publication of certificates or carving of stamps, Video chatting services, All religious websites, publication or accessories, Online cemeteries and ancestor worshipping, Sales of personal information (e.g. identity card information), Espionage equipment and accessories, Services or products that infringe on personal privacy (e.g. online activity monitoring)
    9. Sale of animals, plants or products with contagious and hazardous diseases, Sale of animals, plants or products originating from areas declared with an epidemic outbreak of contagious diseases, Counterfeit or replica food products, Protected species, Seeds, Smuggled goods, Online sale of tobaccos and cigarettes
    10. Satellites and antennas, Archaeological and cultural relics, Fireworks and firecrackers, Crude oil, Services to facilitate plagiarism and examination fraud, Sales of distribution of event tickets without license (e.g. Olympic Games or World Expo tickets), Real estate, Charitable Organizations, Auction sites and services, Pawn services